National Instrument 54-101 Communication with Beneficial Owners of Securities of a Reporting Issuer
Part 3 Intermediaries' Obligations Concerning the Obtaining of Beneficial Owner Instructions
Section 3.2

Instructions from New Clients

Subject to section 3.4, an intermediary that opens an account for a client shall,

(a) as part of its procedures to open the account, send to the client an explanation to clients and a client response form; and

(b) before the intermediary holds securities on behalf of the client in the account

(i) obtain instructions from the client on the matters to which the client response form pertains;

(ii) obtain the electronic mail address of the client, if available; and

(iii) if applicable, enquire whether the client wishes to consent and, if so, obtain the consent of the client, to electronic delivery of documents by the intermediary to the client.